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Frequently Asked Questions
How does 0% platform fee work?
We don't take any percentage of your donation. The only fees are Stripe's payment processing fees (2.9% + $0.30), which you can optionally choose to cover. We sustain our operations through optional donor tips.
Are my donations tax-deductible?
Most charities on UmmahCauses are verified US 501(c)(3) organizations, so donations to them are tax-deductible in the US. We also list registered charities in the UK, Canada, and Japan — each charity's page shows its registration, so you can confirm deductibility for your country. You'll receive an email receipt from the charity for your records.
What is cause-based giving?
When you donate to a cause (like "Palestine" or "Education"), your donation is distributed equally to all verified charities working on that cause. It's a way to support multiple organizations with a single donation.
Can I get a refund?
Donations are generally non-refundable. However, if there was an error or fraudulent activity, please contact us within 30 days at support@ummahcauses.org and we'll review your case.
How do I cancel a recurring donation?
Log in to your account and go to your Dashboard. Under "Recurring Donations," you'll see all your active subscriptions with a cancel button. You can cancel at any time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and bank transfers through Stripe.